I particularly enjoyed Part 2 where he helps the average person to "overcome" in a variety of areas leading to an inclusion strategy. But chapters 10, 11 and 12 really grabbed me. As chapter 12 exhorts, we have some apologizing to do to those we have excluded before we can ask them to trust us to the point of being among us. Chapter 11 points out the hardship of social isolation while at the same time providing, dare I say obvious or intuitive ways, we can assist people to not be socially isolated. The ways are obvious but they are things we are NOT currently doing, so perhaps they are not as obvious to most. Then chapter 10 speaks of developing friendships among other great suggestions.
I walked away from Part 2 feeling like there can be no excuses for not taking the next steps toward an inclusion strategy. Steve, once again, removes the "I don't know what to do" excuse and replaces it with so many great ideas.